SAP Reports Q4 and FY 2021 Results With Record Cloud Performance

Exceeds High End of Outlook for Cloud & Software Revenue and Operating Profit
Published: Jan. 27, 2022 at 12:00 AM CST

WALLDORF, Germany, Jan. 27, 2022 /PRNewswire/ -- SAP SE (NYSE: SAP) today announced its financial results for the fourth quarter and fiscal year ended December 31, 2021.

SAP Logo (PRNewsfoto/SAP SE)
SAP Logo (PRNewsfoto/SAP SE)(PRNewswire)

Christian Klein, CEO: The magnitude of our cloud strength is evident. More and more companies are choosing SAP to help them transform their businesses, build resilient supply chains and become sustainable enterprises as they move to the cloud. This momentum is reflected in the tremendous success of "RISE with SAP", our signature cloud offering, as well as excellent growth across our entire portfolio. Our growth acceleration points to even greater potential ahead.

Luka Mucic, CFO: I am proud that our team has delivered an exceptional year with strong results, far exceeding our expectations. After three quarters of home runs with our cloud momentum, we hit it out of the park this quarter. We are confident that we will continue our Q4 current cloud backlog growth in 2022. This is reflected in our accelerated cloud guidance for 2022 as we make great progress towards our mid-term ambition.

Business Update

Businesses around the world are embracing digital technologies and the cloud to transform the way they do business. Today's unpredictable reality, from supply chain disruptions to new regulatory restrictions, means the need for flexibility and adaptability has never been greater. Our depth of experience in mission critical business processes across all customer sizes, industries and geographies sets us apart and is core to why businesses are choosing SAP for their business transformation.

The strength and the execution of our strategy is showing up on multiple fronts with exceptional customer momentum across our cloud portfolio and financial performance exceeding market expectations.

High customer adoption is underpinned by exceptionally strong demand for "RISE with SAP" across customers of all sizes. It is designed to support our customers transform their businesses while at the same time moving to the cloud. They also benefit from our Business Network, the largest B2B network in the world, which helps them create more resilient supply chains.

Customer satisfaction continues to increase, echoed by strong renewal rates.

SAP is confident that its positive momentum will continue throughout 2022, and expects accelerating cloud revenue growth, supported by strong traction of SAP S/4HANA Cloud.

Highlights

'RISE with SAP' continued to gain traction after a successful launch in January 2021. SAP saw strong demand from companies of all sizes and closed deals with more than 650 customers in the fourth quarter, winning more than 1,300 customers since launch. Large customers such as Adobe, Panasonic Corporation, Mahindra & Mahindra, Fresenius SE, IBM, Allianz Technology, CVS, Unipart Group, Samsung SDS, and Siemens selected this offering. Additional wins included Philippine Airlines, Software AG, Banco Sabadell, Amadeus, Standard Chartered Bank, Fisker Inc., and Europcar Mobility Group.

Approximately 1,300 SAP S/4HANA customers were added in the quarter, taking total adoption to more than 18,800 customers, up 18% year over year, of which more than 13,100 are live. In the fourth quarter, approximately 50% of the additional SAP S/4HANA customers were net new.

Signavio continued to show outstanding performance as part of SAP's Business Process Intelligence (BPI) segment. Current cloud backlog grew in triple digits for the full year. SAP BPI solutions are key to our customers' business transformation and acceleration to the cloud. PwC, HP, Robert Bosch, Carl Zeiss, R. Twining and Company, and many others chose SAP BPI solutions in the fourth quarter.

Business Technology Platform, SAP's PaaS offering, is the foundation of the Intelligent Enterprise, providing a single platform for integration and extensibility across the SAP portfolio and non-SAP solutions, as well as deriving insights from data. Current cloud backlog grew in deep double digits in 2021. Henkel, Schneider Electric, Helaba, and Enel were among the customers who chose this offering in the fourth quarter.

Key customer wins across SAP's solutions portfolio included: Petronas, Goodyear, Hitachi High-Tech, Unilever, Chobani, Syngenta, HABA Group, MIGROS, ALDI Nord, Lumen, Dr. Martens, SCOTT Sports, Computacenter AG, A.S. Watson Group. Compass Group, Alfred Kärcher, and FMC Corporation all went live on SAP solutions in the fourth quarter.

On January 27, SAP announced its intent to acquire a majority stake of Taulia, a leading provider of working capital management solutions. The move is aimed at giving companies better access to liquidity and improving their cash flows. The acquisition is expected to further expand SAP's Business Network capabilities and strengthen SAP's solutions for the CFO office. The acquisition is expected to close in March 2022, following completion of customary closing conditions.

On January 25, SAP announced an extended partnership and an investment in Icertis, a provider of contract management solutions that offers market-leading contract intelligence powered by AI. This partnership and the related investment are expected to complement SAP's portfolio seamlessly.

On January 13, SAP announced a new share repurchase program to service future share-based compensation awards. The program, with a volume of up to €1 billion, is planned to be executed in the period between February 1 and December 31, 2022.

Early December 2021, SAP announced its first SAP.iO program in China focused on intelligent manufacturing. Five Chinese startups have been selected to join the cohort at the new SAP.iO Foundry Shanghai.

On January 11, SAP announced a new offering, SAP Cloud for Sustainable Enterprises, which brings together a comprehensive portfolio of solutions that enables businesses to holistically manage sustainability performance. With this, companies can manage their "green line" with business process technology to identify, quantify, analyze, and act on data through their end-to-end operations. Further, SAP announced its commitment to achieve net-zero along their value chain in 2030; 20 years earlier than originally targeted.

SAP also earned a number of recognitions in the field of sustainability, including inclusion on the prestigious CDP A list, and achieving the top ranking in the S&P Dow Jones Sustainability Indices (DJSI) in the software sector for the 15th consecutive year.

Financial Performance1

Fourth Quarter 2021

In the fourth quarter, SAP's cloud momentum further accelerated with sequential growth rate increases in both current cloud backlog and cloud revenue. Current cloud backlog accelerated faster than anticipated, up 32% to €9.45 billion and up 26% at constant currencies. SAP S/4HANA current cloud backlog was up 84% to €1.71 billion and up 76% at constant currencies. Cloud revenue was up 28% to €2.61 billion and up 24% at constant currencies. SAP S/4HANA cloud revenue was up 65% to €329 million and up 61% at constant currencies. SaaS/PaaS cloud revenue outside the Intelligent Spend business was up 38% and up 33% at constant currencies. Software licenses revenue was down 14% year over year to €1.46 billion and down 17% at constant currencies. Cloud and software revenue was up 6% to €6.99 billion and up 3% at constant currencies. Services revenue was up 3% year over year to €0.99 billion and flat at constant currencies. Total revenue was up 6% year over year to €7.98 billion and up 3% at constant currencies.

The share of more predictable revenue grew by 5 percentage points year over year to 69% in the fourth quarter.

IFRS operating profit decreased 45% to €1.47 billion and IFRS operating margin decreased by 16.9 percentage points to 18.4% mainly due to higher share-based compensation expenses, primarily related to Qualtrics. Non-IFRS operating profit decreased 11% to €2.47 billion and decreased 12% at constant currencies. Non-IFRS operating margin decreased by 5.8 percentage points to 30.9% and decreased by 5.4 percentage points at constant currencies. Prior year IFRS operating profit included a disposal gain of €194 million and non-IFRS operating profit of €128 million related to the sale of the SAP Digital Interconnect business.

IFRS earnings per share decreased 23% to €1.24 and non-IFRS earnings per share increased 10% to €1.86.

Full-Year 2021

SAP hit the high end of its revised 2021 cloud revenue outlook range and exceeded its cloud and software revenue and operating profit outlook ranges.

For the full year cloud revenue was up 17% to €9.42 billion and up 19% to €9.59 billion at constant currencies, hitting the high end of the revised full year outlook (€9.4 to 9.6 billion non-IFRS at constant currencies). SAP S/4HANA cloud revenue was up 46% to €1.09 billion and up 47% at constant currencies, exceeding the €1 billion cloud revenue mark as anticipated. SaaS/PaaS cloud revenue outside the Intelligent Spend business was up 25% and up 27% at constant currencies. Software licenses revenue was down 11% year over year to €3.25 billion and down 11% to €3.24 billion at constant currencies. Cloud and software revenue was up 4% year over year to €24.08 billion and up 5% to €24.41 billion at constant currencies, exceeding the high end of the revised full year outlook (€23.8 – 24.2 billion non-IFRS at constant currencies). Services revenue was down 8% year over year to €3.76 billion and down 7% at constant currencies, primarily attributable to the 2020 divestiture of SAP Digital Interconnect which contributed €282 million of services revenue in 2020. Total revenue was up 2% year over year to €27.84 billion and up 3% to €28.23 billion at constant currencies.

The share of more predictable revenue grew by 3 percentage points year over year to 75% for the full year 2021.

Cloud gross margin increased 0.4 percentage points year over year to 67.0% (IFRS) and decreased by 0.2 percentage points year over year to 69.5% (non-IFRS) due to the investment into our next generation cloud delivery program.

For the full year, IFRS operating profit and operating margin were impacted by significantly higher share-based compensation expenses compared to 2020 mainly due to the Qualtrics IPO and the appreciation of SAP's share price during the year. IFRS operating profit decreased by 30% year over year to €4.66 billion. IFRS operating margin decreased by 7.5 percentage points year over year to 16.7%. Non-IFRS operating profit was down 1% to €8.23 billion and up 1% to €8.41 billion at constant currencies, exceeding the high end of the revised full year outlook (€8.1 – 8.3 billion non-IFRS at constant currencies). Non-IFRS operating margin decreased by 0.7 percentage points to 29.6% and decreased by 0.5 percentage points at constant currencies.

IFRS earnings per share increased 3% to €4.46 and non-IFRS earnings per share increased 25% to €6.74, reflecting a strong contribution from Sapphire Ventures throughout the entire year.

Operating cash flow for the full year was €6.21 billion, slightly above the outlook of approximately €6.0 billion. Free cash flow for the full year was €5.01 billion, exceeding the outlook of above €4.5 billion. At year end, net debt was –€1.56 billion.

Non-Financial Performance 2021

Customer Net Promoter Score (NPS) increased 6 points year over year to 10 in 2021, hitting the upper end of the outlook range. This positive trend is a result of the Company's continued focus on implementing customer feedback, in particular by achieving a consistent end-to-end experience for our customers and developing innovations to deliver improved outcomes for them.

SAP's Employee Engagement Index decreased 3 percentage points to 83%, a continued high level of engagement but one percentage point shy of the outlook range. SAP's retention rate was 92.8% (2020: 95.3%). Further the proportion of women in management increased to 28.3% (2020: 27.5 %).

Net carbon emissions continued to decrease, at 110 kilotons in 2021, down 25 kt year over year. This result is at the upper end of the revised outlook range. In addition to the Company's measures to decrease carbon emissions, the hybrid working model and continued travel restrictions due to the COVID-19 pandemic contributed to the decrease.

Financial Results at a Glance

Fourth Quarter 2021


IFRS

Non-IFRS1

€ million, unless otherwise stated

Q4 2021

Q4 2020

∆ in %

Q4 2021

Q4 2020

∆ in %

∆ in %
const.
curr.

Current cloud backlog2

NA

NA

NA

9,447

7,155

32

26

Thereof SAP S/4HANA Current Cloud Backlog2

NA

NA

NA

1,707

927

84

76

Cloud revenue

2,611

2,041

28

2,611

2,044

28

24

Thereof SAP S/4HANA Cloud revenue

329

199

65

329

199

65

61

Software licenses and support revenue

4,379

4,538

–4

4,379

4,538

–4

–6

Cloud and software revenue

6,990

6,579

6

6,990

6,582

6

3

Total revenue

7,981

7,538

6

7,981

7,541

6

3

Share of more predictable revenue (in %)

69

65

5pp

69

65

5pp


Operating profit (loss)

1,466

2,657

–45

2,468

2,772

–11

–12

Profit (loss) after tax

1,447

1,934

–25

2,280

2,026

13


Basic earnings per share (in €)

1.24

1.62

–23

1.86

1.70

10


Number of employees (FTE, December 31)

107,415

102,430

5

NA

NA

NA

NA


1 For a breakdown of the individual adjustments see table "Non-IFRS Adjustments by Functional Areas" in this Quarterly Statement.

2 As this is an order entry metric, there is no IFRS equivalent.

Due to rounding, numbers may not add up precisely.

Full Year 2021

IFRS

Non-IFRS1

€ million, unless otherwise stated

Q1–Q4

2021

Q1–Q4

2020

∆ in %

Q1–Q4

2021

Q1–Q4

2020

∆ in %

∆ in %
const.
curr.

Current Cloud Backlog2

NA

NA

NA

9,447

7,155

32

26

Thereof SAP S/4HANA Current Cloud Backlog2

NA

NA

NA

1,707

927

84

76

Cloud revenue

9,418

8,080

17

9,418

8,085

16

19

Thereof SAP S/4HANA Cloud revenue

1,090

749

46

1,090

749

46

47

Software licenses and support revenue

14,660

15,148

–3

14,660

15,148

–3

–2

Cloud and software revenue

24,078

23,228

4

24,078

23,233

4

5

Total revenue

27,842

27,338

2

27,842

27,343

2

3

Share of more predictable revenue (in %)

75

72

3pp

75

72

3pp


Operating profit (loss)

4,659

6,623

–30

8,230

8,287

–1

1

Profit (loss) after tax

5,383

5,283

2

8,343

6,534

28


Basic earnings per share (in €)

4.46

4.35

3

6.74

5.41

25


Number of employees (FTE, December 31)

107,415

102,430

5

NA

NA

NA

NA


1 For a breakdown of the individual adjustments see table "Non-IFRS Adjustments by Functional Areas" in this Quarterly Statement.

2 As this is an order entry metric, there is no IFRS equivalent.

Due to rounding, numbers may not add up precisely.

Expanded Financial Disclosure – SAP's Accelerated Cloud Transition

Beginning in 2021, SAP expanded its financial disclosure to provide investors with transparency on the transition of its core ERP business to the cloud. Specifically, the Company discloses current cloud backlog and cloud revenue contributed by SAP S/4HANA Cloud, along with nominal and constant currencies year-over-year growth rates.

In the fourth quarter, SAP S/4HANA current cloud backlog was up 84% to €1.71 billion and up 76% at constant currencies. S/4HANA cloud revenue growth was up 65% to €329 million and up 61% at constant currencies.

For the full year, SAP S/4HANA cloud revenue was up 46% to €1.09 billion and up 47% at constant currencies, exceeding the €1 billion cloud revenue mark as anticipated.

SAP S/4HANA Cloud represents SAP's cloud offering for core ERP processes. It mainly includes cloud solutions for financial management, supply chain management, engineering and manufacturing, order management and asset management, as well as associated data management, analytics, development and integration capabilities.

'RISE with SAP', SAP's holistic offering for business transformation in the cloud, is an important driver of S/4HANA Cloud and Business Technology Platform adoption.

Segment Results at a Glance

Segment Performance Fourth Quarter 2021



€ million, unless otherwise stated
(Non-IFRS)

Applications, Technology & Support

Qualtrics

Services

Actual

Currency

∆ in %

∆ in %

const. curr.

Actual

Currency

∆ in %

∆ in %

const. curr.

Actual

Currency

∆ in %

∆ in %

const. curr.

Cloud revenue

2,330

23

20

235

69

62

0

NA

NA

Segment revenue

6,807

5

2

284

56

49

835

3

1

Segment profit (loss)

2,800

–10

–12

4

>100

>100

174

13

9

Cloud gross margin (in %)

67.6

–2.0pp

–2.0pp

90.2

–4.0pp

–4.0pp

NM1

NM1

NM1

Segment margin (in %)

41.1

–6.5pp

–6.4pp

1.6

0.6pp

1.3pp

20.8

1.7pp

1.6pp













1 NM = not meaningful









SAP's three reportable segments "Applications, Technology & Support", "Qualtrics" and "Services" showed the following performance:

Applications, Technology & Support (AT&S)

Segment revenue in AT&S was up 5% to € 6.81 billion year over year, up 2% at constant currencies. Segment performance was driven by strong double-digit cloud revenue growth in SAP S/4HANA Cloud, Digital Supply Chain, Business Technology Platform, and Customer Experience. Software licenses revenue decreased due to strong demand of 'RISE with SAP'. Segment support revenues was up 3% to €2.92 billion year over year and up 1% at constant currencies, reflecting high retention rates coupled with the shift of some support revenue to cloud.

Qualtrics

Qualtrics segment revenue was up 56% to €284 million year over year, up 49% at constant currencies. The continued strong growth was driven by robust renewal rates and expansions as customers increase their usage and acquire additional modules of Qualtrics to measure all four experience areas: customer, employee, product, and brand. MediaCorp, Fonterra, Comcast Corporation, Mitsubishi Motors Thailand, HSBC, Sally Beauty Holdings, and BP International, among others, selected Qualtrics Experience Management Solutions.

Services

Services segment revenue was up 3% to €835 million year over year, up 1% at constant currencies. While SAP continues to see solid growth in its Premium Engagement revenue on the basis of a very resilient business model, consulting revenue declined year over year.

Regional Revenue Performance Full Year 2021

SAP's cloud performance was excellent across all regions.

In the EMEA region, cloud revenue increased 27% and was up 27% at constant currencies with a strong performance in France, Germany, and Switzerland. Cloud and software revenue increased 5% and was up 5% at constant currencies.

In the Americas region, cloud revenue increased 10% and 13% at constant currencies with Brazil, Canada, and Mexico being highlights. The United States, SAP's largest market, had a robust cloud revenue performance and a particularly strong acceleration in current cloud backlog. Cloud and software revenue increased 1% and 4% at constant currencies.

In the APJ region, cloud revenue increased 18% and 20% at constant currencies with Australia and New Zealand, China, and Japan being particularly strong. Cloud and software revenue increased 5% and 6% at constant currencies.

Business Outlook 2022

For 2022, SAP expects its cloud growth to continue to accelerate. The pace and scale of SAP's cloud momentum places the Company well on track towards its mid-term ambition.

For the full year 2022, SAP expects:

  • €11.55 – 11.85 billion cloud revenue at constant currencies (2021: €9.42 billion), up 23% to 26% at constant currencies.
  • €25.0 – 25.5 billion cloud and software revenue at constant currencies (2021: €24.08 billion), up 4% to 6% at constant currencies.
  • €7.8 – 8.25 billion non-IFRS operating profit at constant currencies (2021: €8.23 billion), flat to down 5% at constant currencies.
  • The share of more predictable revenue (defined as the total of cloud revenue and software support revenue) is expected to reach approximately 78% (2021: 75%).
  • Free cash flow above €4.5 billion (2021: €5.01 billion).
  • A full-year effective tax rate (IFRS) of 25.0% to 28.0% (2021: 21.4%) and an effective tax rate (non-IFRS) of 22.0% to 25.0% (2021: 19.9%).

While SAP's full-year 2022 business outlook is at constant currencies, actual currency reported figures are expected to be impacted by currency exchange rate fluctuations as the Company progresses through the year. See the table below for the Q1 and FY 2022 expected currency impacts.

Expected Currency Impact Assuming December 2021 Rates Apply for the Rest of the Year


In percentage points

Q1 2022

FY 2022

Cloud revenue growth

+3pp to +5pp

+2pp to +4pp

Cloud and software revenue growth

+2pp to +4pp

+1pp to +3pp

Operating profit growth (non-IFRS)

+1pp to +3pp

+1pp to +3pp

Ambition for Non-Financial Performance

SAP is focusing on three non-financial indicators: customer loyalty, employee engagement, and carbon emissions.

In 2022 SAP expects:

  • a Customer Net Promoter Score of 11 to 15 (2021: 10)
  • an Employee Engagement Index in a range of 84% to 86% (2021: 83%)
  • Net carbon emissions of 70 kt (2021: 110 kt)

Ambition 2025

SAP confidently reiterates its mid-term ambition published in its Q3 2020 Quarterly Statement. By 2025, SAP continues to expect:

  • More than €22 billion cloud revenue.
  • More than €36 billion total revenue.
  • More than €11.5 billion non-IFRS operating profit.
  • A non-IFRS cloud gross margin of approximately 80%.
  • A significant expansion of the Company's more predictable revenue share to approximately 85%.
  • A free cash flow of approximately €8 billion.

For non-financial performance SAP aims in 2025 for:

  • Maintaining Employee Engagement Index between 84% and 86% (2021: 83%).
  • Steadily increasing the Customer Net Promoter Score through 2025 (2021: 10).
  • Achieving net carbon emissions of 0 kt by 2023 and maintaining net carbon emissions in our own operations of 0 kt from that point onward. Further, SAP has also committed to achieve net-zero along our value chain in line with a 1.5°C future in 2030 – 20 years earlier than originally targeted.

The full Q4 2021 Quarterly Statement can be downloaded from: https://www.sap.com/investors/sap-2021-q4-statement.

Additional Information

This press release and all information therein is preliminary and unaudited.

The SAP Integrated Report 2021 and Annual Report on Form 20-F will be published on March 3, 2022, and will be available for download at www.sapintegratedreport.com.

Definition of key growth metrics

Current cloud backlog (CCB) is the contractually committed cloud revenue we expect to recognize over the upcoming 12 months as of a specific key date. Thus, it is a subcomponent of our overall remaining performance obligations following IFRS 15.120. For CCB, we take into consideration committed deals only. CCB can be regarded as a lower boundary for cloud revenue to be recognized over the next 12 months, as it excludes utilization-based models without pre-commitments and committed deals, both new and renewal, closed after the key date. For our committed cloud business, we believe the CCB is a valuable indicator of go-to-market success, as it reflects both new contracts closed as well as existing contracts renewed.

Share of more predictable revenue is the total of cloud revenue and software support revenue as a percentage of total revenue.

For explanations on other key growth metrics please refer to the performance management section of SAP's Integrated Report 2020 and SAP's Half-Year Report 2021, which can be found at www.sap.com/investor.

Webcast

SAP senior management will host a virtual press conference on Thursday, January 27th at 10:00 AM (CET) / 9:00 AM (GMT) / 4:00 AM (Eastern) / 1:00 AM (Pacific), followed by a financial analyst conference call at 2:00 PM (CET) / 1:00 PM (GMT) / 8:00 AM (Eastern) / 5:00 AM (Pacific). Both conferences will be webcast live on the Company's website at www.sap.com/investor and will be available for replay. Supplementary financial information pertaining to the full-year and quarterly results can be found at www.sap.com/investor.

About SAP

SAP's strategy is to help every business run as an intelligent enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: SAP customers generate 87% of total global commerce. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers' businesses into intelligent enterprises. SAP helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want – without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improve people's lives. For more information, visit www.sap.com.

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This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ. Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP's 2020 Annual Report on Form 20-F.

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1 The full year and Q4 2021 results were also impacted by other effects. For details, please refer to the disclosures on page 34 of this document.

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