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If the app opens, but does not load past the loading screen, check for connectivity issues:

If you are using WiFi, try turning off WiFi and using 4G/3G.

If you are using WiFi, try connecting to a different WiFi network, such as their home or work network.

If you are using 4G/3G, try connecting to a WiFi network.

If you are still having issues or you get an error message: Email Us!

Please include the following information to help us troubleshoot the problem:

- OS Version: Settings - General - About - Version

- Are You Connected to WiFi or 4G/3G.

- Any error messages displayed (exact text is very helpful).

- Is the app the most current version?