Changes to DMV will shorten wait times, streamline process

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TOPEKA, Kan. (WIBW) - The Kansas Department of Revenue boasts changes are coming to the DMV in the next two weeks.

They are planning to modernize what's often a dreaded experience with the KanLicense system. The new system has been a long time coming, with planning initially starting back in 2016. Now, it’s is almost ready to be released, along with an updated app to fast track the DMV process.

Courtney Welch, for one, would love a quicker way to renew her driver’s license.

"I've definitely waited hours before and it’s not very fun especially if you have kids, so shorter lines would definitely be a lot better." Welch said.

The new KanLicense system aims to grant that wish according to Rachel Whitten with the Kansas Dept. of Revenue.

"The launch of the KanLicense system and the iKan mobile option to renew your driver’s license is basically the start of the reinvention of the way you get a credential in Kansas," Whitten said.

The $8.7 million system was set to go live in January. Delays earning certification from the American Association of Motor Vehicle Administrators pushed it back, but the state says it should roll out at the end of this month.

“What they were using was a green and black screen like the computers of old that you remember from the 90's.” Whitten said. “Now they are moving into a web-based platform that’s on the cloud that’s much easier to use, faster training time for the new driver’s license examiners and also more importantly faster processing time at the counter for customers."

The system also updates the iKan app - which you could previously only use for tag renewals, but now people can use it to renew their driver’s license if they're between the ages of 21 and 50.
The ultimate goal is to make it easier to get on the road, and on your way.

"People don't want to come to the DMV, we get it, we're trying to improve that.” Whitten said.

The new KanLicense system and iKan app go live October 23rd.

Get the iKan app

Along with the new system, they'll also add new hours, offices will be open Mondays starting October 29th.