"Call if you can, TEXT if you can't" - RCPD announces Next Generation 911 system

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MANHATTAN, Kan. (WIBW) - The Riley County Police Department has announced an upgrade to its infrastructure to Next Generation 911, an internet-based system, which became active Tuesday.

Next Generation 911 allows for text-to-911 services in addition to the potential for sending and receiving other digital information and data in the future.

Text-to-911 is a secondary option for situations where speaking would put you in more danger such as some domestic disputes and home invasions.

To send a text to 911, use the message icon on your cell phone and put 911 in the number field

In the message, include the location of the emergency and type of help you need, for example, police, fire, and/or medical assistance.

The Text to 911 system is meant for use primarily by those who are unable to speak.

“It provides the deaf, hard of hearing, speech-impaired community with a solution now, for reaching our emergency dispatchers. It also provides those in an emergency situation, like you said, that cannot speak or may put them in more danger to actually send a voice call, provides them a way to reach as well, hopefully, more safely.” Riley County Police Department, Communications Center Manager, Tyler Siefkes says.

RCPD asked us to remind viewers to “Call if you can, Text if you can’t”, as response times may be delayed via text and also your phone will require a text or data plan with a major wireless provider to use this service.