AT&T rolls out location service upgrade to 911 callers

Published: May. 10, 2022 at 10:36 AM CDT
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TOPEKA, Kan. (WIBW) - AT&T has started to roll out an upgrade to 911 services which will allow first responders to get a more accurate location of a caller.

AT&T, the wireless company, says it has rolled out a first-of-its-kind upgrade to 911 services in Kansas to make it easier for emergency services to find and send help to those who call 911 from a cellphone.

AT&T said the new “Locate Before Route” feature started to launch across the country during the week of May 9. The service uses GPS instead of cell towers to give responders a more precise location for those who call 911 from a mobile device.

The wireless company said the technology will help narrow down the location of any AT&T customer.

Previously based on cell towers, AT&T said the location was only known within a several-mile radius, but now it said GPS will hone in to within about 55 yards for customers. It said with a better location, first responders can get to an emergency faster.

AT&T said the new location-based routing service is only available on the AT&T network. It said it will automatically work on mobile 911 calls for customers throughout the Sunflower State and is expected to be available nationwide by the end of June.

For more information about AT&T, click HERE.

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