TOPEKA, Kan. (WIBW) -Saying that the new system for renewals and registration has produced growing pains is an understatement.
With people forced to wait all day long, they are growing skeptical of just how much better the new system is supposed to be.
Motor Vehicle Director Donna Shelite answered questions and the commission heard from Democrat State Senator Laura Kelly. Kelly told the commission she wanted to look into improvements in the system.
Kansas Director of Vehicles Donna Shelite, knows everyone is tired of the long waits for renewals and registration. She says the problem lies mainly in converting old records into the new system. 73,000 records in May didn't convert over properly and had to be re-created from scratch.
Today Shawnee County Treasurer's Office Manager, Marcia Ralston gave a plea for help from the state saying, "Our hands are tied, and when we call for help, we don't get it an answer, or if we do they say they cannot help us any better then we can. I don't speak up for publicity, I speak up for what's right and it's not right that all these people have wait all day for their renewals and cannot get work done.
Shawnee County commissioners wanted more cooperation to come out of this meeting and Kansas Director of Vehicles for the state, Donna Shelite, said she is willing to provide anything that any of the counties need to get back on track.
Commissioner Ted Ensley stearnly voiced his displeasure with the problems, saying " This community does not deserve to have to put up with these lines day after day. Cooperation needs to happen and it needs to get better."
Senator Kelly sees some learning that can and will be done in the future after this experience. "I think this is a great education for the state. Trying to do something like this so fast, all at once doesn't work."
Thursday afternoon Sen. Kelly announced she is asking for a full legislative audit of the new motor vehicle system. She says the audit will look not only at the current problems but also how the new system was developed, tested and implemented in the counties.
The states computer system went down this afternoon, causing the DMVprogram to shut down as well.
The contract with the 3M, the company which installed the software, is supposed to end friday, but the state is attempting to extend it, until the problems are solved.
The commissioners plan on revisiting with Shelite and checking progress in thirty days.