KANSAS CITY, THE PLAZA (CNN) -- An employee of a subcontractor laying fiber optic cable hit a 2-inch gas line with an underground boring machine about an hour before an explosion killed one person at a popular restaurant in Kansas City, Missouri.
Fire Chief Paul Berardi told reporters the subcontractor, Heartland Midwest, called 911 at 4:55 p.m. CT to report the accident.
Authorities do not know what caused the leaking gas to ignite, according to Rob Hack, chief operating officer of Missouri Gas Energy.
"But all the damaged points to ignition inside the restaurant," he said.
One body was pulled Wednesday from the debris at JJ's restaurant, a popular place near Country Club Plaza, a locale with upscale shops and restaurants. A female employee of the restaurant, Megan Cramer, was identified by her family as the lone fatality of the Plaza tragedy, although authorities will wait for a positive identification this week. Megan has not been seen or heard from since the explosion.
The body of the female victim was located near the restaurant's bar area.
Officials said Wednesday afternoon they believed there were no more missing people or undiscovered bodies. 15 others were hurt.
"The people stage has basically concluded," Mayor Sly James told reporters. Authorities were moving into the investigation phase, he said.
Six people remained hospitalized Wednesday, three in critical condition, according to Fire Chief Paul Berardi.
Berardi released a timeline of events that began with the subcontractor calling 911 shortly before 5:00 to report the accident.
A Missouri Gas Energy employee showed up about 20 minutes later and, after some initial readings on gas-measuring devices, called for backup, Hack said.
MGE employees on the scene went into businesses and asked people to leave because levels were above the state's threshold for gas concentrations in the air.
The gas company also brought in excavating equipment to try to vent the pipe, but the explosion occurred before they could alleviate the problem. Three of the company's workers were hospitalized, Hack said.
The odor of natural gas led to the early closure of JJ's restaurant, but hostess Deidre Estes and other employees weren't in a rush to leave, unaware of the danger they were in.
Then, "Boom! And everything was black," Estes told CNN affiliate KCTV5.
The blast ripped the roof off of the restaurant.
"I thought I was going to die. Honestly, I thought I was trapped in there," Estes told KCTV. "I saw the flames, and I was scared I was going to burn up. And then with all my might, I got this strength and lifted the rubble off."
A utility crew investigating the odor had suggested that the restaurant close, but gave no sense of urgency or the potential for an explosion.
The mayor confirmed that the fire department responded to a call about the gas odor, about 50 minutes before the blast, but left the scene after being told by the utility company that everything was under control.
"When these situations exist, the fire department defers to the expertise of any utility who is there," James said.
Debris was stacked 3- to 4-feet high where the restaurant once stood. Among the rubble was the gas company's destroyed backhoe.
Jennifer Carter, who was in the restaurant, told CNN affiliate KSHB that a man who had a hand-held device came in before the blast and told her and 10 others to leave. Employees had already turned off appliances after smelling gas, she said.
Carter complied. She was just a few blocks away when she heard the explosion.
The gas sent flames a few stories high into the night sky. More than 100 firefighters responded, Berardi said.
Dr. Leonardo Lozada heard the explosion a block and a half away at St. Luke's Health Systems, where he is chief physician.
"It was pretty loud. I just heard it; it wasn't that traumatic," he said.
The restaurant's owner, James Frantze, was in Oklahoma at the time of the blast. A message on the restaurant's Facebook page made a simple request of patrons:
"Please keep our friends and families in your hearts and prayers."