TOPEKA, Kan. (WIBW) - It's that time of year when the heaters may begin to run non-stop.
To ensure all Kansans remain warm during the winter, the cold weather rule takes effect November 1.
The rule does not allow utility companies to disconnect a customer's natural gas or electric service during stretches of extreme cold.
Utility companies also must offer a 12 month payment plan to allow customers to pay off their bill or re-establish service.
Disconnection Conditions include:
- Utility companies cannot stop service until temperatures will be above 35 degrees for two days straight.
- Companies must contact the customer by phone or in person 24 hours before disconnecting service.
- Utility companies cannot disconnect service when temperatures will be below 35 degrees over the next 24 hours.
The cold weather rule runs through March 31.
For more information, visit the Kansas Corporation Commission's website or click the link below.
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