Week Begins WIth More Long Lines At Motor Vehicle Offices

TOPEKA, Kan. (WIBW) - Motor vehicle offices continue working through the transition to a new state computer system.

It went on-line a week ago. Motor vehicle offices were shut down a week while the state installed the new system and transferred its millions of records. Most offices reopened Tuesday. Some, including Shawnee County, took an extra day of training and opened Wednesday.

Since then, long lines have ruled. Shawnee County's motor vehicle office manager Marsha Ralston says glitches keep popping up. She says late Friday, the system wouldn't allow offices to print decals - a problem she says turned up across the state. Monday, they had trouble scanning required documents, preventing them from completing transactions. A state Revenue Dept. spokesperson said that issue was quickly resolved.

Ralston says getting help from the state hasn't been quick, either. She was on hold more than an hour Monday for a name-change question on a title.

She says it's not that the staff isn't trained or doesn't have resources, she says it's the glitches that keep them from completing the transactions.

Motor vehicle officials suggest using online and mail options for renewals if possible.

631 SW Commerce Pl. Topeka, Kansas 66615 phone: 785-272-6397 fax: 785-272-1363 email: feedback@wibw.com
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