TOPEKA, Kan. (WIBW) -- Long waits at the Shawnee County Treasurer's Office could last until next summer. State Revenue Secretary Nick Jordan says he hopes that's not the case, but that Shawnee County's problem stems from years of workers incomplete work.
Jordan says long wait times and lines in Shawnee County are due, in part, to decades of inaccurate work. Jordan says the old system used to accept incorrect or incomplete titles, but the new system won't, leaving Shawnee County with the task of fixing old errors.
"That's a benefit to everyone in Kansas, to have complete titles, whether its law enforcement, car dealers have complained for years about incomplete titles," Jordan said.
Jordan also says Shawnee County workers attended fewer than half the training sessions, but workers told us they couldn't, because they were stuck addressing the long lines at the courthouse.
Meanwhile, Shawnee County offices will be closed Tuesday (6/26) to address the backlog of mailed-in renewals.
"I wouldn't have closed tomorrow. This is one of the busiest weeks of any month is the last week," Jordan said.
Jordan says the majority of the state is seeing success with the system upgrade, but County Commissioner Ted Ensley says there's no end in sight.
"Unless things change with the software system, things are not going to get better. It's at least a year-long process," Ensley said.
"I don't know whether it will be a whole year. It depends on when incomplete titles come through. I don't know," Jordan responded.
Shawnee County offices will re-open on Wednesday, June 27th.
Jordan says there will be no more grace periods.
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