Revenue Dept. Acknowledges "Prolonged Slow Down," Enacts Grace Periods

TOPEKA, Kan. (WIBW) - Kansas Revenue officials acknowledge there was a "prolonged slow down" Monday with the state's new motor vehicle computer system.

The Division of Motor Vehicles says it worked Monday with the system vendor, 3M, to identify and fix the problem. They say they were able to process several thousand transactions by afternoon and county offices will be open Tuesday.

Long lines have plagued county treasurers offices since the new system for Kansas vehicle title and registration went online May 8th. The offices, along with Kansas drivers license stations, were closed for more than a week while the system was installed and records converted.

Since then, the local offices reported computer glitches that kept them from finishing transactions. Shawnee County's treasurer's office locations, which normally averaged 75 transactions per hour, were doing just 10. Because of the time, offices were closing their lines to new customers early - it was 10:30 am in Shawnee County Monday, Johnson County closed as early as 11 am some days as well.

Because of the delays, the Revenue Department announced Monday that it had arranged grace periods with law enforcement for those unable to renew their vehicle tags or get license plates for new vehicles and are unable to do so before expiration, the Department of Revenue has coordinated with Kansas law enforcement to allow the following grace periods:

* Vehicle tag which expired April 30 (last names starting with C and D) will be granted a grace period through May 31

* Vehicle tags which expire May 31 (last names starting with E, F or G) will be granted a grace period through Jun 29

* For 30-Day Permits, the old cardboard style 30-day permits can be displayed on vehicles through June 29

* For 30-day permits that will expire between May 1 and May 31, there will be a grace period through June 29.

In a news release late Monday, the Division of Vehicles said it "sincerely regrets the inconvenience experienced by Kansans who were not able to receive service in a timely manner."

They also expressed gratitude to county treasurers and their staffs for their work during this transition.

"County treasurers were not responsible for (Monday's) slowdown and provided service under challenging circumstances," a news release from the agency read.

Revenue officials remind people that a visit to their local treasurer's office may not be necessary to renew their vehicle tags. They urge people to use the online system https://www.ksrevenue.org or mail in renewals to their county treasurers.


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