Most State Motor Vehicle Offices Reopen - With Glitches

TOPEKA, Kan. (WIBW) - Most motor vehicle offices around the state reopened Monday, but people in Shawnee County will wait a day longer to take care of business.

Offices statewide were closed since May 1, while the state installed a new $4 million motor vehicle computer system.

The Shawnee County Treasurer's Office planned all along to take an extra day to ensure workers were up to speed on the system. Other offices had that option as well, but State Motor Vehicle Director Donna Shelite did not know how many stayed closed.

Shelite says offices that did reopen experienced an early glitch of the system not allowing them to enter new tags, but technicians believed they had resolved the problem by mid-afternoon Tuesday.

However, she and Shawnee County's Motor Vehicle office manager Marsha Ralston says expect delays while workers learn a totally new system.

"The basics of knowing that, yes, you have to come in with a title, yes, you have to have insurance, you do have to have a certification - that sort of thing is the same," Ralston said. "But the process of putting in the information and retrieving the information is totally different."

Johnson County's motor vehicle offices actually closed its doors to newcomers by mid-afternoon Tuesday. The computer glitches and slower processing while workers adjusted to the unfamiliar system had nearly 400 people backed up at the Olathe office and another 276 in Mission, according to KCTV.

The state's drivers license bureaus also reopened Tuesday. Shelite says no issues were reported with their functions.


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