WICHITA, Kan. (KAKE) -- Tricia Shore thought she was fulfilling her daughter's dream when she ordered Justin Timberlake concert tickets 8 months ago for her 21st birthday.
She bought them from a website called gotickets.com. That dream was shattered Thursday night when the ticket-taker told her daughter the tickets were fake.
"She was in line, in line for probably an hour," said Shore Friday morning. "She calls me bawling because they won't allow her to get in there, the ticket was invalid."
While JT was rocking the Kansas City Sprint Center Thursday night, Shore's 21-year-old daughter and her friend stood outside.
"They wouldn't let her in," said Shore. "I was helpless."
The 2 tickets cost Shore $500.
"They said the tickets are 100% refundable, but that isn't the case," said Shore.
The website promotes that it has tickets to nearly every concert, sporting event and show around the country. When Deb Farris spoke to the Sprint Center media relations person, she said she had never heard of gotickets.com before. She says when buying tickets, it's buyer beware, something Shore now knows all too well.
"They stole my money, but my daughter was so excited about it, you can't get that back, you can't refund that," said Shore.
At first, Gotickets told Shore it wouldn't refund her money, but after KAKE News started making calls, the website told her she would get all of her money back, plus a $100 credit if she wants to use them again in the future.
Posted by: Nick Viviani