High Call Volumes and Wait Times at Kansas Unemployment Center

TOPEKA, Kan. –The Kansas Department of Labor’s Unemployment Contact Center is feeling the effects of the national economic recession with an unusually high number of calls and wait times. Increased inquiries regarding both regular unemployment and extended unemployment programs are causing an average wait time of 25 to 35 minutes to speak with a representative.

“Many Kansans have been placed in the very real and difficult situation of being without a job in tough economic times,” said Secretary of Labor Jim Garner. “The challenge for us is that as the economy slows down, more people are out of work and need our assistance. We are committed to responding back to each Kansan who needs our help in a reasonable timeframe.”

KDOL’s unemployment benefits Web site, www.uibenefits.dol.ks.gov, can be a good tool for filing claims and answering many questions, without having to pick up the phone. If you do need to contact the KDOL by phone, the following tips may help you with your claim or questions:

Information from Kansas Department of Labor
As always, the fastest way for us to determine your eligibility is to use our online filing system. You may file your initial claim application for unemployment benefits online at www.uibenefits.dol.ks.gov Monday through Friday from 7:00 a.m. to 7:00 p.m.

The fastest and easiest way to file your continuing weekly claim for unemployment benefits is either online at www.uibenefits.dol.ks.gov or in our automated telephone system during the following times:
Sunday
Midnight to 6 a.m. and Noon to Midnight

Monday
Anytime

Tuesday - Friday
7 a.m. to Midnight

Saturday
9 a.m. to Midnight

Filing for unemployment can be a confusing process. The answer to your questions may already be available in our Frequently Asked Questions, located at www.uibenefits.dol.ks.gov.

After applying for benefits, an informational booklet with everything you need to know about unemployment benefits will be mailed to you. You may also view that booklet online at www.uibenefits.dol.ks.gov
If you have already filed for benefits, information about your individual claim is available online at www.uibenefits.dol.ks.gov. By using your personal password, you can obtain details about your claim status, payment dates and amounts.

Still need to talk to someone? Remember these tips when calling to speak with a representative:

Wait times are averaging between 25 and 35 minutes to speak with a contact center representative. We ask for you to be patient with us. Please understand we are doing our best to assist all callers as quickly as possible.

Wait times are typically shorter on Wednesdays and Thursdays, but with the magnitude of calls coming into the contact center we are experiencing long wait times every day of the week.

Wait times are typically at their highest on Monday mornings and Friday afternoons.

You may be disconnected because of high call volume. Please continue trying or call back at a different time or different day.

Try to call in first thing in the morning at 8:00 a.m. when the contact center opens. You’ll have a better chance of getting through.

We can only discuss your unemployment claim with you. Please do not have a family member or friend call with questions about your claim, as we cannot give them any information.

The Kansas Unemployment Contact Center is available to answer general questions and to file an initial claim application for unemployment benefits Monday through Friday, 8:00 a.m. to 4:00 p.m., except Thursday when they close at 3:15 p.m. You can reach the Contact Center by calling one of the following phone numbers:

Kansas City area
(913) 596-3500

Topeka area
(785) 575-1460

Wichita area
(316) 383-9947

All other areas
(800) 292-6333

If you have already been approved to receive unemployment benefits and you have questions specifically regarding your Unemployment Benefits Debit Card please visit www.prepaid.citi.com/kansas or contact Citi’s toll-free Customer Service number at 1-800-582-4910.


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