Delays Persist At Motor Vehicles Offices

By: Giang Nguyen Email
By: Giang Nguyen Email

TOPEKA, KAN. (WIBW) - State Revenue Secretary Nick Jordan Wednesday morning said the Division of Motor Vehicle's new computer system is up and working.

But that didn't mean business was back to normal at the Shawnee County treasurer's offices.

The Revenue Departmen had shut down computers statewide Tuesday afternoon, so tech crews could install a patch to fix a slowdown that was kicking offices out of the system.

The Shawnee County Courthouse office was closed for business at 1:30 P.M. Tuesday.

On Wednesday the line closed early due to a continuing backlog.

"So far so good," Motor Vehicles Operations Manager Marsha Ralston said of the fix. But, she said, "we did have to stop issuing numbers at 11 o'clock this morning to be able to get through all these people and stop the snowballing effect."

Only about 80 customers were helped by mid-afternoon. On a normal day, Ralston said, her office assists 75 people an hour - or 600 customers a day.

Only those who came early stood a chance to get business done.

Joyce Stallbaumer came as early as two weeks ago.

"This is my fourth trip down here. I tried the annex a couple weeks ago," she said. "I waited for five hours." She left, then came two more times but the numbers had already been passed out for the day by around noon. She came back on Monday and got a send-back note to come back again Wednesday.

Stallbaumer said she owns a freight company and despite the grace periods the Revenue Department has granted for tags expiring in April, May and June, her drivers will get terminated if they get fined. She did not want her drivers to run that risk, she said.

Revenue Secretary Nick Jordan acknowledged problems have been prolonged.

"We did a tremendous amout of testing, closed down for a week, as you all know we closed down for a week and we did a lot of testing during that week," he told reporters at a news conference. "You gotta practice and practice and practice, but until you get to the real game, its a whole different situation between practice and game," he said.

He said in the long run, the new titles and registration system will pay off for taxpayers.

Being her her own boss, Stallbaumer can take the delays in stride. "It's hard on everybody, I'm able to leave work and not get dogged pay."

Ralston said she doesn't know when operations will be back to normal.

The Revenue Department urged customers to go online for services, but customers said they experienced problems on the web as well, Ralston said.

"We can only hope each day it'll get better, but we have no control over how the system works," Ralston said.


Comments are posted from viewers like you and do not always reflect the views of this station.
powered by Disqus
631 SW Commerce Pl. Topeka, Kansas 66615 phone: 785-272-6397 fax: 785-272-1363 email: feedback@wibw.com
Gray Television, Inc. - Copyright © 2002-2014 - Designed by Gray Digital Media - Powered by Clickability 153330455 - wibw.com/a?a=153330455