Computer Woes Continue - Motor Vehicle Offices Shutdown

TOPEKA, Kan. (WIBW) - Another problem with the state's new motor vehicle system had county treasurers' offices at a standstill Tuesday afternoon.

A Revenue Department spokesperson says the system appeared to be functioning normally when offices opened Tuesday, but, by late morning, it experienced slow downs similar to a problem experienced Monday. She says techs took down the system around 1:30 pm to install a patch to fix the problem. They anticipated having the system back up and running by 4 pm.

Shawnee County Treasurer Larry Wilson and Riley County Treasurer Eileen King say their offices were both told around 1:15 pm to log off the system and that it would be down for an hour. They were later told it would be a two-hour shutdown.

Wilson then opted to close his office to customers the rest of the day, rather than make what was a line of 150 people continue to wait. King says they did not have a long line, so they advised people to try again at 3:30 pm. However, she says they did let people with renewals leave their documentation and a check for their tag to be mailed, and checked the documentation for new vehicles to ensure the person had all that was required when they made the return trip. King said their problems Tuesday began around 11:30 am, when the system started kicking them out.

Wilson's office had stopped handing out numbers to new customers by 10:40 am Tuesday. Those who were in line received a yellow sheet to bump them up in the line when the office reopens Wednesday.

The state's online renewal system also appeared to be down Tuesday afternoon, giving users a message that the site was "down for maintenance."

The Revenue Department shut down motor vehicle offices and drivers license stations the first week of May to install the new computer system, integrating motor vehicle title and registration and drivers license information. Since offices reopened May 8th and 9th, they've been plagued with long waits. Staffers report repeated computer glitches keeping them from finishing transactions.

Revenue officials did acknowledge a problem Monday caused a prolonged slow down with the system. They say they spend Monday afternoon working with their vendor, 3M, to identify and remedy the problem, which they believed they had.


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