City Debuts Online Customer Service App 'Topeka e311'

By: Release (Posted by Josh Mabry)
By: Release (Posted by Josh Mabry)

Release:
TOPEKA, Kan. – The City of Topeka has officially launched Topeka e311, an online customer service app. The service is available at www.topeka.org/e311, or for free download in the App Store and Google Play Store.

Topeka e311 enables citizens to find information, ask questions, report problems, and make and track service requests 24/7, online or on a mobile device. Users can snap pictures and send them in seconds, tag the location of requests on an interactive map, and submit voice memos to City staff for optimum convenience. City staff will respond to questions and work requests within 48 hours, excluding holidays and weekends.

Topeka e311 provides consistent and quick information, including a growing knowledgebase of frequently asked questions. Many problems and questions can be submitted anonymously, and tickets can be searched by Council district.

Through Topeka e311, City leaders hope to better anticipate and meet the needs of citizens, and gain a more detailed understanding of what citizens want, expect, and need from their local government.

We encourage you to try the service and spread the word! Learn more, and use the Topeka e311 video at http://www.youtube.com/watch?v=8mQ3G5mZfM8. Interviews with the project manager, Resident Liaison Monique Glaude’, are also available upon request.


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