A mentally disabled woman living alone has been without gas at her home for weeks, and a misunderstanding may be partly to blame.
Jo Ann Mayfield fell behind on her payments, and then paid $80 to get on a reduced rate plan so she could get caught up.
The next month, she paid $80 again, instead of the bill amount of nearly $250. Kansas Gas admits she could have been confused, and thought $80 was her new monthly payment, given her disabilities.
They tried to call her to tell her she was shutting her gas off, but have no records as to whether they actually got through to her.
She has been depressed, especially since her husband died years ago.
A Kansas Gas customer adviser will speak with Jo Ann, and try to work something out.
Click the video to hear how she feels about the sad situation -- directly from her mouth.
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