Shoppers Return And Exchange Christmas Gifts At Westridge Mall

By: 13 News, Carissa Fox
By: 13 News, Carissa Fox

TOPEKA, Kan. (WIBW)__ The gifts have been opened and Christmas is over, but the day after is bustling with people exchanging and returning items.

"Just wanting to please my kids. I did some footwork before Christmas knowing perfectly well we'd probably be back and getting what they really want." Shared shopper Diane Semjenow.

Whether its different items or different sizes, there are all sorts of reasons for items being brought back to the store.

Kathleen Schuler told us why she decided to return items. "My dad got me a watch for Christmas and it wasn't exactly what i was looking for so i returned it and got a new one."

"I came to bring back some boots to Champs Sports. They were too big." Stated Mycole Hall.

"Not the right style, they didn't suit them, didn't make them look the way they wanted to look." Added Semjenow.

Customers weren't the only ones rushing to get those presents exchanged. Store managers were also feeling the crowds who were out in full force.

"It's been a very busy day. I had to make sure all the registers were stocked with change because we are going to be giving back lots of change today. It's just really intense and we are going to have quite our day cut out for us because we're going to have to clean a lot of things up at the end of the day." Said Chandler Archer-McGinnis, Assistant Manager of Rue 21.

And it's not just the end of the day that will bring relief from the masses. They have many more days to expect those unwanted gifts.

"I would say the returns will keep coming till the end of the week until everyone has finished returning or exchanging everything. We will have our week cut out for us." Added Archer-McGinnis.

Businesses also want to remind shoppers to bring their gift receipts to make the return process smoother.


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