"More Sophisticated" Scams Target Westar Customers

By: Nick Viviani
By: Nick Viviani

WICHITA, Kan. (WIBW) -- Westar customers are being warned about new tactics by scammers targeting their pocketbook. The state's largest electric company says several business owners have told them about suspicious calls.

“From customer recounts of these calls, the scammers are becoming more sophisticated,” Gina Penzig, director of corporate communications, said.

In most of the calls, the caller reportedly threatens to disconnect service and asks for a pre-paid debit card or a pre-paid Green Dot card to avoid it.

“They may use the name of a local employee and provide what seems like a valid employee number. Customers may always request to call us back at our Customer Relations Center if they are suspicious of the caller. We will appreciate that they are diligent.”

Westar said it will never ask a customer to buy a pre-paid card to prevent their power from being cut off. They also said they will not call request payments the same day as a disconnection is scheduled.

If you receive a call that sounds suspicious, you're asked to hang up on the caller and then notify Westar Energy Customer Relations Center at 1-800-383-1183. You can also call the police.

Posted by: Nick Viviani


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