A Tennesee man wants to know why an MP3 video player he bought for his 10-year-old daughter for Christmas at a Wal-Mart came preloaded with pornography and explicit songs. (AP)
NEW YORK – Wal-Mart Stores Inc., with its emphasis on low prices and improved merchandise, is stealing market share from competitors and is well-positioned for the holiday season, CEO and President Lee Scott told investors Monday.
The company, nevertheless, is scaling back the growth of its namesake stores in the U.S. and focusing on remodeling existing locations as it responds to a tough consumer spending climate.
"It is clear in this environment that the customer is more cautious and more thoughtful about what they buy and they're more thoughtful about when they buy it," Scott said in an address to analysts gathered on the first day of the company's two-day investor meeting in Bentonville, Ark.
Nevertheless, he said, "We see this as an opportunity to widen our moat. ... This is Wal-Mart time."
Eduardo Castro-Wright, president and chief executive of Wal-Mart's U.S. division, told analysts that the company plans to open 191 stores in fiscal 2009 and from 142 to 157 stores in fiscal 2010. That compares to 218 stores opened in fiscal 2008.
As a result, capital expenditures will come in at $5.8 billion to $6.4 billion for fiscal 2009 and $6.3 billion to $6.8 billion in fiscal 2010. That's down from the $9.1 billion the company had in capital expenditures in its last fiscal year.
Wal-Mart officials are expected to offer the capital expenditures forecast for the entire company on Tuesday.
Monday's meeting featured addresses by merchandising executives who discussed how Wal-Mart will be emphasizing the price message in its advertising and in its stores this holiday season, while pushing for friendlier service, cleaner stores and faster checkout. Wal-Mart is rolling out Christmas shops, which feature wrapping paper and other decor, but will also be more aggressive in designating holiday gifts throughout the store.
Wal-Mart has found itself in the right spot as it pushes the right mix of merchandise and marketing to complement its renewed focus on price just as the economic slowdown worsened. The company has also focused on inventory management and has improved capital efficiencies.
As a result, Wal-Mart shares, which had been in a funk for several years, rebounded starting in September 2007, rising about 50 percent to $64 in early September. However, the stock has lost about 17 percent of its value in recent weeks as the financial meltdown has intensified. Shares slipped $1.73, or more than 3 percent, to close at $49.67 on Monday, close to the low end of its 52-week range of $42.50 to $63.85 per share.
Meanwhile, cheap chic rival Target Corp. has fallen behind Wal-Mart because its heavy emphasis on nonessentials such as trendy clothes makes it more vulnerable to the spending slowdown. Target's profits are also being squeezed amid rising delinquencies in store credit card payments. Its shares have lost half their value since a peak of about $70 in July 2007. They fell 23 cents to $32.69 on Monday, at the low end of the 52-week range of $63.86 to $30.45.
Wal-Mart officials noted that their company — considered a barometer of the pulse of the American consumer — continues to see firsthand how the mounting financial crisis, including tightening credit, is putting more strain on its shoppers. Castro-Wright noted that credit card payments as a percentage of total payments is down 7.4 percent so far in fiscal 2009. That means that customers are maxing out on their credit cards, says Castro-Wright. That's a big reversal from the robust double-digit growth rates in credit cards over the past three year.
Wal-Mart noted that it's focusing on expanding its store-label food business as shoppers look to save more money on their food bill amid soaring inflation. As part of the strategy, the company is reformulating 1,200 food items, including cold cereal, cookies and yogurt, from the 5,000 food items it tested to improve the taste.