Westar Reminds Customers To Be Alert For Fraudulent Phone Calls

By: From 13 News, Westar Energy, Posted by Ralph Hipp
By: From 13 News, Westar Energy, Posted by Ralph Hipp

TOPEKA (From Westar Energy) -- Westar Energy is reminding customers to be on the lookout for fraudulent callers who claim to work for Westar Energy. Several customers have contacted Westar Energy's Customer Relations Center after receiving these suspicious calls.

In most cases, the caller claims to be a Westar Energy customer service rep to get the customer to provide credit card or other personal information. They usually tell the person a check bounced or he or she has a past-due bill.

Legitimate calls from Westar should display the 800-383-1183 number say Westar Energy on the caller ID. The agent should always be able to provide his or her name, and extension number if it's requested. For past-due accounts, calls from Westar Energy requesting payment are never made the same day as a disconnection. The customer should always have the opportunity to call Westar Energy back to verify the information.

If you receive a call that sounds suspicious, you should hang up and call Westar's Customer Relations Center at 1-800-383-1183. Customers can also report suspicious activity to their local police or sheriff's department, and that is encouraged.


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