Topeka - An engraved plaque pledging to “Never Stop Improving” hangs in the owner’s office at Topeka's Jayhawk Pharmacy and Patient Supply.
The philosophy has earned Michael Conlin and his business national recognition.
Jayhawk Pharmacy earned the Award of Accreditation from the Health Care Quality Association. The recognition means the pharmacy successfully completed a yearlong process documenting their high level of consistent patient care.
The achievement is significant, not just because it ensures the business' quality. It's also a necessity. Beginning September 30, 2009, suppliers of durable medical equipment, prosthetics, orthotics and supplies must be accredited to continue to serve and bill Medicare
Part B patients.
The accreditation process included a three-day site visit during which credentialing staff held in-depth interviews with patients and medical providers regarding the quality of care provided by Jayhawk Pharmacy and Patient Supply.
The purpose of national accreditation is to ensure the highest quality of patient care is provided as well as state of the art medical and oxygen equipment to address all aspects of patient home care.
“At Jayhawk Pharmacy, our commitment has always been to our patients. We compete with mass merchandising, by doing what’s best for our individual patients,” Conlin said. “I saw the “never stop improving” phrase in a manufacturing plant in China. It stuck with me. I am dedicated to improving our business, our community. This national accreditation is improving service to our patients.”
The accreditation is one of two national awards garnered by Jayhawk Pharmacy and Patient Supply and Conlin. Last year, specialized credentials and outstanding customer service earned Conlin the National Award for Innovative Pharmacy Practice in 2008, presented by the Kansas Pharmacist Association on behalf of the National Alliance of State Pharmacy Associations.
The award is made to an association member who consistently demonstrates innovative pharmacy practices resulting in improved patient care.
Conlin’s nomination by pharmacists from throughout the state of Kansas noted his efforts in improving, broadening and diversifying the services that are provided by all Kansas community pharmacies providing individualized patient care.
Where to find the business:
Jayhawk Pharmacy and Patient Supply has three locations in Topeka:
2860 SW Mission Woods—Clinical Pharmacy and Patient Supply
6730 SW 29th—Custom Prescription Compounding
2620 SW 6th-- Medical Equipment and Patient Supplies.