Margaret Ruckman went through what most families do when her son had surgery recently. Through the three-hour procedure, she sat and waited.
Not knowing what's happening when a loved one goes through the doors to surgery can be nerve-wracking, but when Margaret's son had follow up surgery two weeks later, she said, "It was really great."
The difference was Kathy Fritch and Stormont-Vail's newly launched surgical nurse liaison program.
Fritch said, before, families were left on their own. Now, a nurse makes rounds and visits families every hour, giving them an update on what's happening. Families even have pagers, so volunteers can find them for the nurse at any time. Since it’s nurses giving the information, they can also answer questions.
Fritch said nurses have an understanding of physiology, so they can often provide more accurate answers to questions.
Margaret says information made all the difference in calming her nerves.
Fritch says that's what it's all about, people and taking care of families.