TOPEKA -- Westar Energy is reminding customers to be on the alert for fraudulent callers who claim to be Westar workers. Several area customers have contacted Westar Energy's Customer Relations Center after receiving suspicious calls.
In most cases, the caller claims to be a Westar Energy customer service rep and tries to have the customer provide their credit card information or other personal information, telling the customer a check bounced or he or she has a past-due bill. When questioned, the caller has provided customers with a call-back number that actually belongs to an adult entertainment business.
Legitimate calls from Westar Energy should show up as (316) 383-8600 on your Caller ID, and would be labeled as coming from Westar. The agent should always be able to provide his or her name and extension number if you ask them for it. For past-due accounts, calls from Westar Energy requesting payment are never made the same day as any disconnection of service.
The customer should always have the opportunity to call Westar Energy back, and verify that information.
If you receive a call you believe is suspicious, you should hang up and then call the Westar Energy Customer Relations Center at 1-800-383-1183. Customers can also report, and should report any suspicious activity to your local police department.